PayPal not so friendly with debt
PayPal have been accused of using heavy handed tactics to make customers pay for unwarranted debt.
Many PayPal users have complained that debt recovery companies are sending them letters demanding debt settlement for sums which are under dispute. This could be an infringement of Paypal’s business rules which outlines that they should treat their customers with fairness and integrity.
A typical example of a disputed case can be found by Lenny Goldner who sold a computer on eBay. The buyer paid him using PayPal and Lenny removed the sum from his account. However, PayPal later told him that he had sent the PC to an unauthorised address and removed the money from his account even though Lenny could prove that the buyer had received the item.
Lenny was given six months to report this incident to the Ombudsman which he did immediately. However, PayPal continued to hound him with threatening letters and passed his debt over to a debt recovery company demanding an outstanding debt of £460.
There are those who succumb to the pressure, and simply pay for a debt even though it is being disputed. In many cases, PayPal extract whatever funds are in the members account and leave it with a negative outstanding balance until the debt is repaid.
In Lenny’s case, this would have left him with an unusable PayPal account, a PC that he had practically given away and a debt of £460 simply for trying to make some money on eBay.
This sort of action could stop customers from proceeding with a complaint, as they may be unable to cope with the pressure of a debt collector hounding their very existence.
If you need debt advice, it's best to contact a professional debt advisor who can fully explain all your options to you.
Debt Advice News posted on 15/10/2007 10:32:50
|
